Policies

PET POLICY

There’s a $50/per night fee for dogs up to 50 pounds. Larger dogs must be approved by the hotel with fees not to exceed $150 per night.

SMOKING POLICY

The Highlander is strictly non-smoking (and non-vaping), both indoors and outdoors.

NOISE POLICY

To support a peaceful, sleep-friendly environment for guests, please be mindful of each other.

CANCELLATION POLICY

Cancellations made prior to 4:00pm 14 days from your arrival date will result in a full refund. Cancellations made within 14 days of your arrival date will result in forfeiture of one night’s deposit. Early departures will be charged the full amount of the reserved stay. Changes in the dates of stay are considered a cancellation of the original reservation and are treated as such. To cancel a reservation, please call our front desk at +1 828-526-2590.

PRIVACY POLICY

  • User privacy and data protection are a necessity.
  • We have the duty of protecting your personal data.
  • Data is a liability, it should only be collected and processed when absolutely necessary.
  • We loathe spam as much as you do!
  • We will never sell, rent, or distribute your personal data.
  • We will not make your personal information public without your consent. Your personal information (name) will be made public only if you wish to make a comment or review on the website.